Terms of Service

Tenant/Customer — the organisation that subscribes and is responsible for the Users it invites. Users — owners, admins, authors, managers, learners the Tenant invites; a User's right to use the Service flows from the Tenant's subscription. The Tenant is responsible for having the right to invite each User, giving them any notice local law requires, and their compliance with these Terms.

Opsflow lets a Tenant publish operating knowledge; an AI Coach teaches it conversationally, checks application through realistic scenarios, tracks a five-state signal per concept, and lets Users report gaps that feed back into the knowledge. The Service evolves — we'll give reasonable notice of changes that materially reduce functionality a Tenant actively relies on.

Tenant admins are responsible for the accuracy of roles/teams/locations and for removing access promptly when someone leaves. Credentials are personal to the User, other than a deliberately shared kiosk account. We may suspend an account we reasonably believe is compromised or misused, notifying the Tenant admin where practicable.

Fees, billing, and payment terms are set out in the applicable order form or subscription agreement, incorporated here by reference. Fees are exclusive of VAT/GST and any Indonesian withholding tax, which the Tenant is responsible for.

You will not, and will not permit Users to: process content you lack rights to; attempt to bypass access controls or the structural privacy protections in our Privacy Policy (e.g. de-anonymising a field report); generate or store unlawful, defamatory, or infringing content; introduce malware or attempt denial-of-service; or use the Service in a way that breaches export control or sanctions law.

Tenant content (documents, concepts, configuration) remains the Tenant's property; the Tenant grants Haredev a licence to host and process it to provide the Service. User-generated content (field reports, chat, learner profile) belongs to the User/Tenant, subject to the same structural privacy guarantees described in our Privacy Policy.

Our IP — the software, models, prompts, documentation, branding — remains Haredev's; these Terms grant only the right to use the Service as intended.

The Coach's teaching, assessments, and drafted improvement proposals are AI-assisted and probabilistic, not guaranteed accurate. A proposal never auto-publishes — an admin must review and accept it. Opsflow is a training and competence-tracking tool, not a substitute for professional legal, safety, medical, or regulatory advice; the Tenant remains responsible for the accuracy of the knowledge it publishes.

Our respective data-protection obligations are set out in our Privacy Policy and, for Tenants, a Data Processing Agreement, incorporated by reference and governing in the event of conflict on data-protection matters.

Each party protects the other's non-public information with at least reasonable care and uses it only to perform these Terms, except where disclosure is required by law. A Tenant's knowledge base, procedures, and business content are treated as its Confidential Information.

We aim for high availability but do not guarantee uninterrupted access. The Service is provided on a commercially reasonable efforts basis; a specific SLA may be agreed in an order form.

These Terms run for as long as the subscription is active. We may suspend or terminate for uncured material breach, or immediately for breach creating legal/security risk. On termination, access ends; export/deletion timelines follow the DPA/Privacy Policy.

Except as expressly stated, the Service is provided "as is." To the maximum extent permitted by law we disclaim implied warranties of satisfactory quality, fitness for purpose, and non-infringement — nothing here limits liability that cannot lawfully be limited (e.g. death, personal injury from negligence, fraud).

Neither party is liable for indirect, incidental, or consequential damages, or lost profits/revenue/data. Each party's total liability under these Terms is capped at the fees paid (or payable) by the Tenant in the 12 months preceding the claim, except for breaches of Section 6 or 9, indemnification obligations, or liability that cannot be limited by law.

Each party indemnifies the other against third-party claims arising from: its breach of Sections 6 or 9; for Haredev, a claim the Service infringes third-party IP; for the Tenant, a claim from Tenant content or a User's breach of Section 5.

You confirm you are not located in, and will not use the Service in, a jurisdiction subject to comprehensive UK/EU/US trade sanctions, and are not a sanctioned person or entity.

Governed by the laws of England and Wales; the parties submit to the exclusive jurisdiction of its courts, save for rights under mandatory local law (including Indonesian consumer or employment law) that cannot be excluded by agreement.

We may update these Terms; for an active Tenant we'll give at least 30 days' notice of a material change before it takes effect. Continued use after that date means acceptance.

Assignment — neither party may assign without consent, except to a successor in a merger/acquisition. Force majeure — neither party is liable for delay from events beyond reasonable control. Severability — an unenforceable provision doesn't affect the rest. Entire agreement — these Terms, the Privacy Policy, the DPA, and any order form together. Notices — to Haredev at the address below; to the Tenant at its signup contact.

Haredev Ltd
124 City Road, London, EC1V 2NX, United Kingdom
Company number 11290798
Email: legal@opsflow.haredev.com